This can be very frustrating to experience, especially on Snapchat, where the app may not save the photos or videos you take before being sent. If you’re dealing with Snapchat freezes, there are quite a few things you can try to fix. Here are some easy ways to fix this problem.
1. Restart the App
When freezing occurs, try restarting the app. This is different from exiting your homescreen and tapping the app again. Follow these instructions to restart Snapchat.
On iPhone:
On Android:
Now you should be able to use the app normally. If not, continue to the next fix.
2. Check for Updates
An outdated Snapchat app can freeze suddenly. You can quickly check if the app is outdated on your smartphone’s app store.
On iPhone:
On Android:
If this is a recurring issue for you, there is a way to have apps automatically update on both iPhone and Android. This can keep Snapchat running smoothly in the future.
On iPhone:
On Android:
Updating Snapchat can fix a lot of issues. Having automatic updates is a good idea to avoid running into problems in the future.
3. Clear Your Cache
If your issues with Snapchat still haven’t cleared up, you may want to try clearing your cache within the app. Also, doing this won’t delete any of your saved photos or chats.
Here’s how to do this on Snapchat.
After this, Snapchat will clear your cache, and it will restart.
4. Uninstall and Reinstall
When the other methods aren’t working, uninstall and reinstall the app. This can help clear out any issues Snapchat may be running into on your phone.
On iPhone:
On Android:
Once Snapchat has reinstalled on your smartphone, you may need to log into your account again, so make sure you have your login information handy.
5. Restart Your Phone
Restarting your smartphone could also help with freezing issues on Snapchat, especially if the issue is less from the app itself and more of a problem with your phone. Here’s how to restart your phone for both iPhone and Android.
On iPhone:
On Android:
Once you open Snapchat, ensure the freezing issues have subsided. Ensure you don’t reopen Snapchat too quickly after your phone starts up again, as you may notice some lagging. A good 30 seconds from the time your phone powers back on is a good rule of thumb.
6. Check Your Network Connection
Something else that could cause Snapchat to freeze on your smartphone is if you’re dealing with a bad internet connection. To fix this, reset your network connection. Before you do this, remember that you’ll need to make sure you have your network password so you can reconnect to it. On iPhone: On Android: Once you reconnect to your network, open Snapchat and see if your problems are still occurring. If the network reset worked, you should have no more issues.
7. Check With Snapchat Support
If you’ve attempted everything on this list but are still experiencing freezing on Snapchat, your next step should be to contact Snapchat support. On the Support main page, you can select Contact Us to submit a request to the support team. From there, they can address your issues more specifically and get the app functioning normally.
Use Snapchat Again With These Fixes
Having difficulties occur when using Snapchat can be frustrating, but by going through each method outlined here, you should be able to fix the freezing problem. Then, if it ever happens again, you’ll know how to keep your app working smoothly.
What other kinds of issues have you run into using Snapchat? Tell us about them below.
